KNEVA Warranty Terms & Conditions
Last updated: 31 October 2026
1. What is covered
This warranty covers manufacturing defects in materials and workmanship on the following KNEVA products purchased from kneva.co, Shopee, Lazada or an authorised retail store:
| Product | Coverage |
|---|---|
| KNEVA Ultimate Sourdough Kit 12-Piece (26cm cast iron Dutch Oven) | 6 months from purchase date |
| KNEVA Baking Steel (Oven Steel) 330×275×5mm | 12 months from purchase date |
| KNEVA Baking Steel (Oven Steel) 406×340×6mm | 12 months from purchase date |
| KNEVA Little Black Pot — Square Mini Dutch Oven | 12 months from purchase date |
If you own an earlier 406×340mm steel bought under the Baking Steel or Pizza Steel name, your 12-month coverage stands unchanged. If your earlier product is not listed in the registration dropdown, email hello@kneva.co with your order details and we'll register it for you.
2. How long
Coverage runs from your purchase date — not the day you register: 6 months for Dutch Oven kits, 12 months for both Baking Steel (Oven Steel) sizes and the Little Black Pot. Registering keeps your proof of purchase and coverage on file.
3. What is NOT covered
- Normal wear and tear, including seasoning changes on cast iron or surface patina on steel.
- Damage from misuse, abuse, accidents, or improper care (e.g. dishwasher-cleaning cast iron, thermal shock, dropped or scratched items).
- Cosmetic imperfections that do not affect function.
- Damage in transit after delivery.
- All other products: bannetons, liners, scrapers, whisks, brushes, starter cultures, jars and other accessories are not covered by this warranty.
- Consumables and any third-party items bundled in kits.
4. How to register
Register at kneva.co/pages/warranty-registration using your KNEVA account. Sign in or create an account; you will return to the same registration page. Have your name, phone number, eligible product, purchase date, order number and a JPG, PNG or PDF receipt (up to 10 MB) ready. Your account email is used for registration. The result shows whether coverage is active or the registration needs review. New registrations receive a separate confirmation email; keep your registration ID. Marketing signup is not required.
5. How to make a claim
Message us on WhatsApp or email hello@kneva.co with your Registration ID and proof of purchase. We may ask you to send photos of the issue. If your claim is approved, we will repair or replace the product at our discretion. Shipping for replacements is covered by KNEVA within Singapore.
6. General
- This warranty is in addition to your statutory consumer rights under Singapore law.
- The warranty is not transferable and cannot be exchanged for cash.
- Refunds are not processed through this warranty — refunds follow the return policy of the channel where you purchased.
- KNEVA may update these terms; changes apply to purchases made after the update date.
Questions? WhatsApp us or email hello@kneva.co.